Terms of service

Welcome to Soulilly! These Terms and Conditions govern your use of our website (https://soulilly.com) and your purchase of products from our store. By accessing our site or purchasing from us, you agree to these terms. Please read them carefully.

1. General

  • Soulilly is operated by Soulilly Enterprises, based in New Delhi, India.
  • We offer eco-friendly, handcrafted wooden toys through our online store.
  • We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically.

2. Eligibility

  • By using our site, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

3. Products and Pricing

  • All prices are listed in INR and include applicable taxes unless stated otherwise.
  • We reserve the right to modify or discontinue products without notice.
  • We strive for accuracy but do not guarantee that product descriptions or prices are error-free.

4. Orders and Payments

  • Once you place an order, you will receive an order confirmation email.
  • We reserve the right to refuse any order placed with us.
  • Payment must be made via available payment gateways at checkout. All transactions are secure.

5. Shipping & Delivery

  • We aim to ship products within 2–4 business days.
  • Delivery time may vary based on your location.
  • We are not liable for delays caused by courier partners or unforeseen circumstances.

6. Returns & Refunds

  • You may request a return within 7 days of receiving your product if it's damaged or defective.
  • Refunds are processed only after we receive and inspect the returned item.
  • Shipping charges (if any) are non-refundable.

(For full policy, refer to our Returns & Refunds page.)

7. Intellectual Property

All content on the website, including text, images, logos, and product designs, is the intellectual property of Soulilly Enterprises and may not be used without written permission.

8. Limitation of Liability

We are not liable for any damages resulting from the use or misuse of our products. Please ensure toys are used under adult supervision where applicable.

9. Privacy Policy

Your submission of personal information is governed by our Privacy Policy.